Term of Use
Submit a Ticket
[yprm_product_with_filter uniqid="products_on_header" filter_block="on" on_top="true" orderby="ID" order="DESC" type="minified"]
18 Apr 2020, 5:02 pm
Hi, I have installed your Novo theme as I liked the example previews of the theme. i have an existing website content including lots of media I have uploaded (many photos as I am a photographer). The look of the website now I have initially Installed the theme is not how I liked in the layout on the previews.. So I am looking to maybe install the 'demo content' so I can see if I can get it looking and feeling like the website I was wanting. It says that by installing the demo content it will overwrite existing website content. I am concerned as I have many many photographs uploaded to wordpress in 'media' that I wish to use in the website and finding and re-uploading them all is a massive task if I can find all of them!.. Can you advise on this? Does installing demo content wipe out all the photograph media I have uploaded previously? If so is there a way of backing up - re-importing just the photograph media to the new look novo theme once the demo content installed? Or is there a better way other than installing demo content to get the look/feel as per the examples of the theme that wont wipe out my existing media? Your help is much appreciated. Best regards, Ed
4 May 2020, 7:15 pm
Hey there, I can't find where to change/remove the footer items such as Address, Recent Comments, Recent Posts, and that quote, "The world without photography will be meaningless to us." I did see that quote was also the tagline, but when I changed the tagline the quote in the footer didn't change. Please help me find these settings! My site is sipsphototips.com Thanks, Jonathan
15 Jun 2020, 11:11 am
Hi, great theme, nearly done, is it possible to change the link buttons throughout the site, at the moment its just a text line but I want something stronger - thanks
10 Aug 2020, 2:23 am
I don't have the option to download the NOVO demo files on my dashboard
15 Aug 2020, 3:23 pm
When adding a project to my portfolio in the Rezo theme, I don’t get all the options that should be available. I would like to add a video url etc. but there’s no field to put it in. I’ve checked and Wordpress let’s me see all the possible options. But they’re just aren’t there. Hope you can help! Cheers
18 Sep 2020, 2:28 am
Hello, The license of the purchased product was registered on a first website, I created a second website (domain other than the first website) where I decided to use the purchased product; I unsubscribed the license from the first website and tried to register it on the second website; but the system informs me that it is still registered in the domain of the first website. How to change the license on another domain? On another website? Thank you.
29 Sep 2020, 9:09 am
My name is loyal Richardson I am trying to get my website sorted out And I haven't had a response From support in more than 24 hours My novo website Is having code issues and the menu will not show up on any page Also I'm trying to work out why the website will not let me Upload images to the media gallery Images are only 800 by 800 pixels a response would be good
9 Nov 2020, 3:33 pm
I've purchased this theme and set it up on a testsite. Now my site is live and I can't use the license key. How do I change this? The test site is not available anymore.
13 Dec 2020, 1:13 am
Hi Guys please help - website up and running . All of a sudden home page changes look on desktop ( 13/12/20) - its like only half the page!! Looks terrible. I havent done anything. would happily add support to advise but seems I have to buy another license before getting help!
30 Dec 2020, 9:42 am
hohello How can I turn the menu from left to right. I tried all the ways, but I couldn't even though I made it a lot in other templates Can anyone help me This is the website http://www.tajco.net
31 Dec 2020, 12:15 pm
Hello i bought Shoom now i would like to install some plugins WPCustom Category Image dont want to be installed. How come
7 Feb 2021, 2:25 pm
I Bild and run my website since last June, everything was ok, since an update or an activation of one plug in on a desktop I can see only half of the picture on my website the other half is black ...?
22 Feb 2021, 2:17 pm
i need a main logo witch is not an issue but on another page within the website i would like to have a deferent logo
7 Mar 2021, 7:00 pm
Hello, wpbakery as been updated but since I have it embed to your MATo theme i read that the update must be pushed from your end. Any ETA ? Thanks in advantage
8 Apr 2021, 12:37 pm
HELLO I INSTALL THE THEME BUT ALL PAGES AND MENU AND POSTS NOT INSTALL WITH THE DEMO HOW CAN I FIX THESE ISSUE? PLEASE HELP ME
1 Jul 2021, 10:08 pm
Is there any way to use only elementor ?? as soon as I delete the old editor it stops loading the web even though I have it with elementor ...
5 Jul 2021, 10:11 am
I use to have the blog page as grid full screen. Now it is only grid and I don't find a way to revert it. I have just seen this issue today so it happened in the last week. Do you have any idea what happened and how can I change it back. The plugins on the website are set to update automatically. domain name: tibiolteanu.ro
12 Aug 2021, 12:04 pm
Hello. I bought your theme a while ago and now I need to change the domain associated to it and registered to a new domain. Unfortunately at the moment I only have a temp domain url as the final one will be attached to the new website once it's ready. Can you please let me know how to do it please? Thanks
5 Sep 2021, 3:03 pm
I am doing well and love the theme but I can't change the rate of a particular room showing $0. What do I do?
2 Oct 2021, 7:38 am
Hi there. I have finished my website for which I have a paid license of the novo theme. The case is that the presentation development was done in the domain tests.lussorywines.com and now I want to pass the content to production at www.lussorywines.com and delete what I did in tests. How should I do to change the url license?
14 Dec 2021, 7:03 pm
Hi, how can I add a proof gallery to my mainpage? Is there a shortcode? Thanks
15 Jan 2022, 11:37 pm
Can I get someone to help me install my website? If so, send contact info.
8 Feb 2022, 4:55 pm
Hi I can't seem to create a contact form. the templates don't have any sort of textboxes. how do I add textboxes, and so forth? thank you
26 Jun 2022, 7:43 pm
Hi! Since the Wordpress 6 update, the header logo text in the header is misplaced and not in line with the menu anymore. Could you please look into that?
25 Aug 2022, 3:28 pm
Website was working fine until you have released an update. Despite having experience in setting up Novo Photography theme I have done all my best but couldn't get the look back as displayed in sample. So many issues are going on. Just to let you know that I'm with the updated version of Wordpress and Novo theme. If this doesn't come up as shown in sample, I would need either refund or guide me to achieve the look displayed in Novo Photographer sample display. Keeping in mind, I did follow your given tutorial but it doesn't work.
1 Sep 2022, 12:00 pm
Hi, I reached out yesterday regarding my website. My website is down and showing massive errors and it looks like that it is due to the theme license not being activated with my domain. We started building this website on a dummy domain but now we switched it to the main domain. I submitted also a ticket yesterday and still no response. It is unacceptable to have my website down for this long. I need it back up asap
1 Sep 2022, 6:29 pm
it is over 24 hours now and my website is shut down and this is my third ticket request. URGENT**** CAN SOMEBODY PLEASE FIX THIS?? I purchased this theme under a dummy domain we were building the site on but we have now put the website live on it's domain and it is not working and is giving us error codes because the license seems to be expired and is not activated on this domain.
17 Sep 2022, 4:48 pm
What's the point of this if you do not respond? I submitted a support ticket after waiting days to get a response here. Please address this issue. Worst customer service ever...
Leave a Comment
Save my name, email, and website in this browser for the next time I comment.
Send it Now
Create a menu
Set your blog as posts page
Setting a homepage
A WordPress Commenter